RETURNS & EXCHANGES
A Clear Way Back.
Check the conditions, prepare your details, and contact support before sending your gear.
30 Days For Unused Gear.
Notify us within 30 calendar days of delivery for the voluntary unused-item return option. Include the supplied components and follow the return instructions. If you are waiting for our confirmed address or instructions, your dispatch period is extended to 14 calendar days after you receive them. Applicable statutory rights remain protected.
Read the full return policy- Find the order and items.
Use the order number in your confirmation. Tell us which items and quantities you want to return, including any pack or set.
- Ask for the next step.
Describe the request using the email draft. Exchanges depend on availability and confirmation; the draft does not reserve a replacement or approve a refund.
- Wait for the return address.
Do not send a parcel to a supplier or unconfirmed address. Keep proof of posting after following the agreed instructions.
Costs And Refunds.
Change-of-mind return delivery is paid by the customer, with no restocking fee. Contact support first for damaged, faulty or incorrectly supplied goods so an appropriate return method can be arranged. Eligible voluntary returns are checked and refunded within 14 calendar days of receipt. Refunds required sooner by law follow that earlier deadline.
A pack or set refund uses the amount actually paid for the returned components, including the allocated discount. An exchanged item or a product fault needs its own review.
For a cancelled shipment-delay order, the unshipped-order refund rules apply; no return or inspection is required for items that never shipped.
For an order placed on another marketplace, start the request through that seller’s order page.
Report a product problem