ORDER & DELIVERY HELP
Follow Your Gear.
Use the tracking number from your shipping email to see the carrier’s latest updates.
Understand The Next Update.
A label exists, but there is no movement.
A label can be created before a carrier scans the parcel. Use the carrier’s tracking page for the latest information. Contact support if the expected delivery window has passed or the carrier directs you to the sender.
The parcel says delivered, but I cannot find it.
Check the delivery details, safe places and anyone who may have accepted it. Contact support with your order number and tracking reference so the delivery can be investigated.
The number is not recognized.
Confirm the carrier and copy the entire shipment number from the shipping email. Some shipments use a different reference for the final delivery carrier. If the number still fails, contact the seller rather than entering payment details into an unfamiliar tracking page.
The carrier is not listed here.
Use the official tracking link provided in your shipping email, or contact support with your order reference. Do not use your order number as a shipment number.